Brand Overview: America Car Rental
America Car Rental is a car rental company primarily operating in Mexico, the United States, and other international destinations. Founded in 1999 in Cancun, Mexico, the company is managed under Corporativo Empresarial Solar, S.A. de C.V., with Rodrigo Solis serving as the CEO and founder. It has grown to become a widely used option for travelers seeking vehicle rentals in popular tourist destinations.
Contact Info
For customer support, you can reach America Car Rental through their official channels:
- Email: [email protected]
- Phone: +52 (998) 253 6110
Industry and Operations
America Car Rental operates within the travel and transportation industry, providing vehicle rental services for both leisure and business travelers. The brand focuses on offering independent mobility to tourists visiting major destinations and operates directly as well as through various online booking portals.
- Maintains a diverse fleet of vehicles, including economy cars, sedans, SUVs, and large passenger vans.
- Provides both short-term and long-term rental agreements.
- Operates branch locations in major airports, train stations, and downtown areas across Mexico, the United States, Latin America, and other global locations.
- Offers rental packages that often advertise unlimited mileage and basic liability coverage.
User Sentiment
Overall user sentiment regarding America Car Rental is mixed to heavily negative, with numerous customers reporting significant issues during the vehicle pick-up and drop-off processes. While the company frequently advertises competitive base rates online, many travelers find their actual experiences complicated by unexpected fees and operational inefficiencies.
- Hidden Fees and Mandatory Insurance: A very frequent complaint involves customers being forced to purchase expensive, mandatory insurance at the rental counter, even if they have already booked coverage online or carry premium credit card insurance.
- Bait and Switch Tactics: Users often report that the specific vehicle category they reserved was unavailable upon arrival, forcing them to accept a different, sometimes lower-quality or poorly maintained car.
- Shuttle and Location Inconveniences: Complaints frequently mention that off-site rental locations are difficult to access, with airport shuttle services being heavily delayed, overcrowded, or completely non-existent.
- Poor Customer Service: Renters frequently express frustration over unhelpful counter staff, extremely long wait times to pick up vehicles, and a lack of support when dealing with on-road issues.
- Billing and Refund Problems: There are multiple reports of double charges, unauthorized deposits withheld for minor issues, and extreme difficulties in obtaining refunds after returning the vehicle.
Share Your Experience
If you’ve experienced issues with America Car Rental, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.