Amazon Customer Service Accessibility: Landline SMS Verification Blocks Support

I am writing as a vision‑challenged customer who is now effectively blocked from reaching Amazon Customer Service in an accessible way. Today, and also earlier this week, I tried to reach Amazon Customer Service by calling on a landline. The automated system insisted on sending a verification code by text message. This does not work for a landline, and I was not offered any alternative such as email verification or a security question. Because of this, there is now no practical way for me to reach a representative from my landline. I eventually used my cell phone, but this is not a reasonable or accessible solution for me. I have difficulty reading on a cell phone due to my visual impairment and I also have very poor cell reception where I live. I do not want to have to rely on a cell phone just to access customer support. For a company of Amazon’s scale, cutting off effective access to customer service for someone with a disability feels discriminatory and contrary to the spirit and requirements of the Americans with Disabilities Act. My first request is that Amazon restore a way to reach Customer Service by landline without requiring SMS text verification, and instead allow verification by email or another accessible option. My second request is that Amazon add an option in the automated phone system to “speak with a representative” when the system cannot understand or handle a request. For example, when I previously had an issue because the “return” button on the website was not working, none of the automated options would connect me to a real person who could help. I ask that you review your current phone verification process and customer service options with accessibility and ADA compliance in mind, and implement these changes so that customers with disabilities can reliably reach Amazon Customer Service without having to depend on text messages to a cell phone.