Customer Dissatisfaction and Unresolved Orders on AliExpress

They won't give me my money back for AliExpress Order No. 8175924470122878. It's clear that the item should be sent back since it's stuck at customs. They keep asking for more proof, which takes time. Are they just con artists? Is there no one to protect Turkey? The item is on its way to them, but we still don't have our money. It looks like they've worked together to scam people. The item is at customs waiting to be sent back to China, and the problem has still not been solved. Do not buy things on AliExpress.