They took out ₺8500 from the overdraft of my Akbank account, and now there's a block on it. This month has been a bit of a hassle. Usually, I pay my loan installment without any problems, but this time, the money got blocked, and now I’m stuck with an unpaid installment. It's weird that the bank system says my account has a zero balance, but the mobile banking app shows a negative balance instead. If you've taken out the money, what's stopping you from making the payment? I reached out to Akbank's customer service, but they just couldn't give me a straightforward answer. I need a resolution ASAP. The money has been taken out, but the installment hasn’t been paid yet, and this whole situation is just adding a lot of unnecessary stress.
On 14.08.2025, I received an SMS from Akbank stating that I could use Overdraft with 0% interest between 21.08.2025 and 09.09.2025. To be sure, I called customer service the same day at 16:33 and asked for detailed information. I explained that it would be my first time using Overdraft and asked, fo...
I applied for a loan at Akbank on November 10, 2024. After applying, they kept saying something was missing and asking me to complete various steps. My process was delayed until December 10, 2024. Meanwhile, my loan was not approved, and I didn’t use it. After completing all the necessary steps, I f...
Akbank is truly making things difficult for its customers. Despite fully paying off my credit card balance on October 4, 2024, the bank added two new charges on October 5, 2024. These charges are listed as Payment Plan Loan 20/21 for ₺318.76 and 21/21 for ₺318.90. I had informed the bank about an is...
While depositing money at an Akbank ATM on 15/05/2025, my ₺8600 got stuck. I immediately contacted customer service and filed a report about the issue. Unfortunately, even though four business days have passed, I still haven’t received any response. Customer representatives keep giving the same repe...
I have been facing multiple unresolved issues with my Akbank credit card. Despite having a ₺49,000 limit, the sum of my outstanding balance and available credit shows as ₺54,500, even though no annual fee or interest has been applied. Akbank representatives acknowledge the inconsistency and file int...
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