I created a complaint with the request number 8023081033. And this is the response number to my request and the answer is as follows: "Dear Akbank member, We listened to the recording of your conversation with our Customer Communication Center. First of all, we would like to say that we are sorry for the situation you are experiencing. As a bank, we would like you to know that we carefully evaluate all feedback from our customers and that this feedback sheds light on our improvement activities. We have carefully evaluated your notification within the scope of our customer-oriented approach and ongoing improvement efforts and have taken the necessary measures. Our review found that our Customer Communication Consultant gave incorrect information about the credit card closing date. However, unfortunately, we cannot respond positively to your request to reopen the credit card. Thank you for your sensitivity. We wish you happy days. Akbank" You accept that the customer representative gave incorrect information, and because of this incorrect information, you declare that you victimized the user of your most prestigious credit card, which you call Wings Black, due to the mistake of your employee, and do not offer a solution. I want my credit card and my flight points back. This is my legal right, otherwise I would like to inform you that I will apply to the judicial authorities, without prejudice to my receivables.
On 6/9/2024, a membership fee was charged to my Akbank Wings card. I am an Akbank salary customer. While opening the account, the bank marketed and sold its products and services very effectively. When the credit card was being sold, I was explicitly told that no membership fees or similar charges w...
On May 20, 2024, I received a call from an 850 number. The caller knew I had previously closed my Akbank credit card due to annual fees. They offered me a ₺50,000 interest-free loan, claiming Akbank didn't want to lose me as a customer. Because they knew about my closed card and why I closed it, I a...
During my call with an Akbank customer representative, I was informed about a campaign offering a ₺500 refund per invoice for my two monthly automatic bill payment orders. However, I only received one refund. After completing my automatic payments for two months, I requested to cancel my automatic p...
On August 8, 2024, an unauthorized transaction of ₺61,000 was made on my Akbank credit card through MediaMarkt abroad. On August 15, 2025, I noticed this and immediately called Akbank customer service, blocked my card, and submitted a written complaint to the relevant branch. However, a month has pa...
I applied for an Akbank Axess credit card by phone on 09.10.2025. During the application, the customer representative informed me that there was a special campaign for this card and guaranteed that each time my total spending—completed even in separate transactions—reached ₺3,000, I would receive ₺8...
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