On 6/9/2024, a membership fee was charged to my Akbank Wings card. I am an Akbank salary customer. While opening the account, the bank marketed and sold its products and services very effectively. When the credit card was being sold, I was explicitly told that no membership fees or similar charges would be applied. I am requesting a refund of this fee. Otherwise, I will terminate all my dealings with the bank. As a company, we have switched to a different salary bank, but I personally chose to remain an Akbank salary customer out of special consideration. If the card fee is not refunded, I will sever all ties with the bank and defend my rights to the fullest. I will file the necessary applications with the Banking Association Consumer Arbitration Board and close all my bank and credit card accounts, as well as my bank account.
On 15/09/2025, I noticed a fee of ₺1,149.5 charged under the name “membership fee” on the statement of my Akbank Axess credit card (last four digits: ...
As a salary customer of Akbank, I was charged a ₺1,149.50 annual credit card membership fee on April 20, 2025, for my Axess Platinum credit card ending in 0917. During my call with customer service, I was told that only around ₺575 of this fee could be refunded as Chip Para, while the remaining amou...
On August 15, 2025, a card fee of ₺1149.50 was charged to my Akbank Platinum credit card ending in 0303. During the time I was a salary customer and even afterwards, the card fees charged to my account had previously been refunded as Chip Para. However, in August 2025, I faced this fee again and on ...
I recently discovered that Akbank T.A.Ş. charged and collected a ₺900 annual membership fee on my credit card ending in 5853, as shown in the July 17, 2024 statement. This practice by Akbank violates the "Unfair Terms in Contracts" provision of the Consumer Protection Act and related legal regulatio...
An annual membership fee of ₺1296 was charged to the statement of my Axess Business credit card ending in **** 0529, issued by Akbank, on 13.03.2025. I am requesting a full refund of this amount. Despite contacting customer service, I have not received any resolution. I demand the cancellation of th...
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