Agoda Security Breach - Double Payment & Deleted Evidence!
I made a hotel reservation on their website, www.agoda.com, and completed the payment. However, I received an email from Agoda claiming that the payment was not authorized and I needed to click a link to verify my card ownership. To protect my reservation, I clicked the link and entered my card details. The payment was processed, but the amount that was supposed to be refunded to my card was not returned.
I contacted Agoda and they claimed that their website had a security breach and that the payment was not requested by them. They advised me to contact my bank. However, my dispute with Enpara.com was rejected. Agoda refused to take responsibility and suggested that I contact my bank again.
As a result of this incident, I lost 600 dollars. I am a victim of Agoda's lack of security measures. Furthermore, they deleted the email and message history even though I had a video recording of the email I received from their website.
We apologize for the inconvenience. We regret to inform you that we do not currently offer customer service in Turkish. We are using translation support to understand your message and can continue to provide you with support in English. For the security of your Agoda account, we have sent an email to the email address in our records. Please check your inbox and reply to our email to let us know how we can assist you. Thank you for your understanding, and we look forward to your email. ^Mar
Hello, we understand that this situation can be frustrating, and we sincerely apologize for the inconvenience. Due to privacy concerns, we cannot disclose more information here. Our relevant team is currently working on your situation and will respond to you via email as soon as possible. If you have any other questions, please continue the conversation via email to reach our customer support directly. Thank you. ^AA
There is no solution. I have not made any compensation claims or demanded any money from you; I just want the money that went missing from my pocket back. For this, I am doing everything necessary through social media and legal channels.
