I created an account on Agoda.com and later saved my credit card to it. Although I deleted my account afterward, a charge was still made to my credit card. I did not make any reservations or authorize any payments after deleting the account. This situation makes me feel uneasy about the security of my personal and payment information. I am requesting a refund. The transaction date is 28.03.2025. I have already contacted my bank, but they advised me to first try resolving the issue with the merchant. I am attaching a screenshot and kindly asking for a solution.
I opened an account on Agoda.com, added my credit card information, and later decided to delete the account. Despite successfully deleting my account, I was shocked to find that Agoda still charged my card on March 28, 2025. This charge was made after my account was closed, which is completely unacc...
On March 11, 2025, I made a hotel reservation through Agoda, but I canceled it immediately. Shortly after, I received an email confirming my refund had been processed. However, despite this confirmation, the money never appeared in my bank account. I immediately contacted my bank, and they confirme...
On March 12, 2025, at around 11:30 PM, I was browsing Agoda.com to check hotel prices for my planned trip to Italy. I clicked on the “next step” button just to see the full price details. Before the page even loaded, I immediately pressed the back button. I never reached the final "book now" confirm...
On October 24, 2025, I made a reservation through Agoda (Reservation Code: 5922*35) to stay at Garden Suites Cappadocia Hotel and paid a total of $69. However, on October 28, 2025, I noticed that the same amount had been charged a second time to my card. The first payment is still pending in authori...
Agoda charged my credit card without my authorization, and I have been unable to reach customer service in any way. This is completely unacceptable! I later discovered that my personal information was shared, and a reservation was made in my name on another site. How is this even possible? I demand ...
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