I’m very disappointed with how Agoda is handling my reservation change request. I contacted the hotel directly to ask if I could change the dates of my stay, and they agreed without any issue. But every time I reach out to Agoda to process this change, they reply with the same false excuse: “The hotel did not approve the change.” That’s simply not true, and I have proof that the hotel accepted it.
At this point, it honestly feels like Agoda is just trying to hold onto my money by making things unnecessarily difficult. This isn’t a misunderstanding—it’s deliberate negligence. Why lie when I’ve already spoken to the hotel myself?
Agoda needs to stop hiding behind excuses and fix this immediately. I expect them to process my date change without any more lies or delays. Someone from Agoda should take responsibility and resolve this now before it escalates further.
I booked a refundable reservation through Agoda, but when I tried to cancel it, the site displayed a message saying that cancellation requires approval from the property. However, when I contacted the hotel directly, they told me that no cancellation request had ever been sent to them by Agoda. As ...
I booked a hotel through Agoda but encountered a frustrating issue when trying to change my reservation date. Due to misinformation from the hotel staff, I accidentally selected the wrong check-in date. Now, I am unable to modify the booking, and neither the hotel nor Agoda is willing to assist me. ...
I made a hotel reservation through Agoda, but I later needed to make some changes to the booking details. Unfortunately, the system did not allow me to make any modifications, and while trying to navigate the platform, I accidentally initiated the cancellation process. Now, I’m stuck in a situation ...
I made a vacation reservation through Agoda, and shortly after, I received an email directly from the hotel stating that they had to cancel my booking. Despite the cancellation, Agoda still withdrew the full payment from my account. This is completely unacceptable. If the hotel is not going to hono...
My hotel reservation was canceled by the hotel itself, and they informed me that they were waiting for Agoda's confirmation. However, in the app, my booking still appeared as active. When I attempted to cancel the reservation myself, I was told it was past the cancellation period and against the hot...
Comments