Today I made a reservation through Agoda for Kuşadası Pine Bay Hotel and paid ₺28,566.56 with my debit card. However, a few minutes later the reservation was canceled without any explanation, and no refund was issued. My reservation number is 1654359197. No clear reason for the cancellation was provided, and it is not possible to reach customer service. Communication is only available via a chatbot, which does not offer a meaningful solution. There is no email address or Turkey-based phone number. If my reservation can be reinstated, please arrange it; if not, I request that the amount I paid be refunded as soon as possible.
I made a reservation through Agoda for Kyieina Orkide Court Hotel, with check-in on November 17, 2025, and check-out on November 20, 2025. My reservation number is 1644230958, and my hotel confirmation number is 5363****87. The total amount of $266 was charged to my credit card ending in 9074. On S...
To the Agoda Support Team, I made a reservation through your platform for Orange County Alanya Hotel between August 11–16, 2025, with a total amount of ₺61,000. My reservation was confirmed and the payment was charged to my credit card. However, shortly afterward, my reservation was canceled without...
I canceled my reservation number 1463307980 through Agoda.com, but I still haven't received the promised refund. It’s incredibly frustrating that the system showed a refund amount of ₺1981.12, yet my credit card was charged a total of ₺2053.52. This unforeseen issue has led to considerable hassle an...
Hello, I made a hotel reservation through Agoda with the reservation number 1476589960. The amount that was supposed to be charged for my booking was ₺1,298.92, but instead, ₺1,342.24 was deducted from my account. This overcharge is completely unacceptable, and I expect the difference to be refunded...
On April 17, I booked a hotel through Agoda.com under reservation number 1603008199. The total amount shown at checkout was ₺1,764.19, which I confirmed and agreed to. However, after completing the booking, I was surprised to see that ₺1,821.12 was charged to my credit card—more than the confirmed p...
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