I made reservations through Agoda for accommodations in Bern and Luzern, Switzerland. I specifically chose the Luzern property based on Agoda’s listing, which clearly stated that parking was free and located on-site. That detail was the deciding factor—if it hadn’t been included, I would’ve booked a completely different place.
Upon arrival, I found out the information was false. The property, Hitrental Luzern, refused to provide a parking code, saying they only give it to long-term guests. As a result, I had to pay 15 CHF just to park for one night. I reached out to the property directly, and they confirmed the policy—but that’s not what Agoda promised.
Selling bookings based on incorrect or misleading information is unacceptable. Agoda, you need to refund the parking charge and ensure listings reflect accurate details. I shouldn’t have to pay for something you claimed was free.
I made a vacation reservation through Agoda, and shortly after, I received an email directly from the hotel stating that they had to cancel my booking. Despite the cancellation, Agoda still withdrew the full payment from my account. This is completely unacceptable. If the hotel is not going to hono...
I booked a room with the explicit promise of ""FREE CANCELLATION"" displayed in bold letters throughout the booking process. Prior to reaching the payment page, it was indicated that cancellation would be free until December 9 if the room option was selected. However, my reservation was for December...
I booked a hotel for my vacation through agoda.com and was charged on my credit card. The reservation appeared confirmed, and the hotel seemed legit—until I called the property the next day. That’s when I learned the shocking truth: the hotel clearly told me they do not work with Agoda, and they nev...
After booking a hotel through Agoda.com, I called the hotel to ask about transportation. When they checked my reservation, they said because it was made through Agoda, they would charge me extra fees. Today, I also contacted the hotel’s sales managers, who claimed my reservation doesn’t even exist. ...
While booking a hotel room through Agoda, I attempted to change the reservation dates, but the system somehow kept the old dates active. Despite modifying the selection, my card was charged based on the previous, incorrect dates. I noticed the mistake immediately and tried to fix it, but Agoda has b...
Comments