I made a hotel reservation through Agoda and paid in full, but when I arrived at the hotel, they informed me that my reservation was not in their system. I dedicated almost an hour to sorting out this problem at the front desk, and it was incredibly draining and frustrating. When my reservation finally showed up, I was denied entry to the hotel just because I wasn't married. To add insult to injury, the receptionist hinted that if I offered him some cash, he could "arrange" for my stay. This experience was marked by a significant lack of professionalism and ethics. I anticipated Agoda would partner with trustworthy establishments, but this experience has eroded my confidence. I request a complete refund and a thorough investigation into this issue.
I booked a hotel through Agoda to stay with my girlfriend, but when we arrived, the hotel refused to let us check in because we weren’t married. This discriminatory policy was not mentioned anywhere on Agoda's listing. The only restriction listed was against hosting bachelor/bachelorette parties—not...
I booked a hotel through agoda.com, but my experience has been nothing short of a nightmare. The hotel canceled my reservation without prior notice, and to make matters worse, they refused to refund my fee. What's more frustrating is that I can't seem to contact anyone at agoda.com for assistance. I...
I made a vacation reservation through Agoda, and shortly after, I received an email directly from the hotel stating that they had to cancel my booking. Despite the cancellation, Agoda still withdrew the full payment from my account. This is completely unacceptable. If the hotel is not going to hono...
I booked a hotel through Agoda.com and received a confirmation, with the payment successfully taken from my account. I have the reservation number, reference number, and an official confirmation, yet when I arrived, the hotel had no record of my booking. This is incredibly frustrating and disappoint...
I just booked a hotel room on Agoda, thinking it would be easy, but it ended up being rather difficult. I made a reservation and then called the hotel to confirm, but it turns out they don’t even partner with Agoda, and my booking wasn’t in their system at all. But the payment has already been taken...
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