1

Agoda Fails to Honor "Best Price Guarantee" – Overcharged for My Booking

Uğur
Agoda
March 17, 2025 5:18 PM33

I booked a hotel through Agoda on February 26, and the payment was charged to my credit card on February 28. However, on March 15, I found the same room at a lower price on Booking.com. Expecting Agoda to honor their "Best Price Guarantee", I reached out to them.

Their response? The cheaper room didn’t offer a cancellation option, so they refused to match the price. But why does a cancellation option matter when Agoda already charged my card two days after booking? This makes no sense. To make things worse, the same room is now cheaper even on Agoda’s own site!

If Agoda is just going to make excuses, why even advertise a "Best Price Guarantee"? I feel misled and overcharged, and I will never book through Agoda again. I demand a refund for the price difference or at least an explanation that actually makes sense.

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

I booked a King Bed room through Agoda, but the hotel provided a cheaper room with fewer opportunities, and they only offered a partial refund. How can I get what I was promised?

75 Complaint

How can I avoid misleading ads on Agoda?

14 Complaint

Similar Complaints

Agoda Charged Me but Hotel Canceled My Booking

Hasan
Agoda
May 5, 2025 1:04 PM129

I made a vacation reservation through Agoda, and shortly after, I received an email directly from the hotel stating that...

1

Agoda Charged My Card Early and Added an Unexplained Price Difference

Bahattin
Agoda
February 16, 2025 12:12 PM50

I booked a hotel through Agoda, and the payment terms clearly stated: "No payment required until May 3, 2025. If not can...

Agoda Hotel Reservation Canceled Without My Consent

Meva
Agoda
March 13, 2025 1:13 PM55

I booked two rooms through the Agoda app after carefully monitoring prices for days. I chose specific dates when the rat...

Agoda's Cancellation Policy and Lack of Refund Resolution Issues

Nursen
Agoda
October 24, 2023 4:20 PM229

I booked a room with the explicit promise of ""FREE CANCELLATION"" displayed in bold letters throughout the booking proc...

1

Hotel Canceled My Reservation, No Refund From Agoda

Aziz
Agoda
September 6, 2023 4:43 PM272

I booked a hotel through agoda.com, but my experience has been nothing short of a nightmare. The hotel canceled my reser...