1

Agoda Booking Date Change - Non-Refundable Reservation Error

Tülay
Agoda
October 11, 2025 3:06 PM31

I accidentally made a reservation through Agoda.com for Hotel Marmont in Geneva for October 24–26, instead of my intended dates, November 22–24. I noticed the mistake just six minutes after completing the payment and receiving the booking and invoice confirmation, and I immediately tried to contact both Agoda and the hotel. However, it has been 13 hours, and I still haven’t received any response. The Agoda booking page states that the reservation is “non-refundable.” My intention is not to cancel the booking but simply to correct the incorrect dates. I also purchased my Pegasus flight tickets according to the correct dates, so this issue is causing me significant inconvenience. I made the payment of ₺14,817 using my virtual card and have only attempted communication via email so far but haven’t received a reply. I kindly request that the booking dates be corrected or that my issue be resolved. Booking details: Agoda Booking ID: 587311, Email: o******@hotmail.com.

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

I booked a hotel room through Agoda, but they canceled my reservation without any notice. Now, they won't refund my money. What should I do?

297 Complaint

I booked a hotel on Agoda but I was unaware of the hotel's strict cancellation policy, and I need to cancel or change my non-refundable reservation. How can I dispute a non-refundable reservation?

104 Complaint

Similar Complaints

Agoda Refund Request After Wrong Hotel Date Booking in Vienna

Alanur
Agoda
October 23, 2025 3:44 PM11

Today at 2:15 PM, a booking was mistakenly made through Agoda at the Prize by Radisson Vienna Hotel with the wrong reser...

Agoda Double-Charged for Canceled Prague Hotel Reservation

Esra
Agoda
October 30, 2024 6:09 PM114

In October, I booked a hotel in Prague through Agoda for November 12-14. Initially, the reservation was confirmed, but I...