I accidentally made a reservation through Agoda.com for Hotel Marmont in Geneva for October 24–26, instead of my intended dates, November 22–24. I noticed the mistake just six minutes after completing the payment and receiving the booking and invoice confirmation, and I immediately tried to contact both Agoda and the hotel. However, it has been 13 hours, and I still haven’t received any response. The Agoda booking page states that the reservation is “non-refundable.” My intention is not to cancel the booking but simply to correct the incorrect dates. I also purchased my Pegasus flight tickets according to the correct dates, so this issue is causing me significant inconvenience. I made the payment of ₺14,817 using my virtual card and have only attempted communication via email so far but haven’t received a reply. I kindly request that the booking dates be corrected or that my issue be resolved. Booking details: Agoda Booking ID: 587311, Email: o******@hotmail.com.
I accidentally made a reservation through Agoda.com for Hotel Marmont Geneva for the dates October 24–26, even though I actually planned to stay on November 22–24. I realized my mistake just six minutes after completing the booking and payment confirmation and immediately tried to contact both Agoda...
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