Unauthorized Musses Academy Subscription Charge Leaves $54.99 on Hold
On October 3, 2026, a $54.99 authorization hold appeared on my İş Bankası debit card under the merchant name "Musses Academy" and the transaction description "Adyen vmusesacademy.io solidgate.comus," listed as a school fee. Although I had previously canceled this subscription, another charge was initiated without my knowledge or authorization. The transaction is still showing as pending/blocked.
When I contacted İş Bankası customer service about this issue, I was told that I should wait for the authorization hold to expire. However, I do not consider this response acceptable because the transaction is related to a subscription I had already canceled and never authorized again. I am experiencing inconvenience because the funds remain unnecessarily blocked in my account, with the additional risk that the transaction could eventually be completed.
I request that the $54.99 authorization hold, which resulted from a canceled subscription and was initiated without my consent, be canceled immediately, that the associated hold be released, and that the matter be fully resolved without any funds being collected. I also request a thorough investigation and a clear written response regarding the outcome.
