I Haven’t Received Either The Product Or A Refund

On 9 September 2026, I placed an order for Adidas Eclyptix 2000 via adidas.com.tr. During the payment step, the page suddenly disappeared; however, the payment of ₺2,567.10 was immediately withdrawn from my account without any issue on your side. For the following 5 days, I did not receive any order confirmation by e‑mail or SMS, and nobody contacted me. On 14 September, I had to call your customer service myself and was told that “the process is ongoing, you will be informed as soon as possible regarding the supply of the product”. This “as soon as possible” turned into 11 days, and again nobody contacted me. Today, on 25 September, I called once more and learned that a refund process had been initiated for my order without my knowledge and without even asking me. In other words, you have been holding my money for 16 days, you never informed me that you were unable to supply the product, you unilaterally decided on a refund on my behalf, and I always had to be the one to call you to obtain any information. My order number is ATR 91679152. According to the Regulation on Distance Contracts, when the seller finds out that they cannot supply the product, they must notify the consumer in writing within 3 days and must refund the full amount collected within 14 days at the latest. You have not fulfilled any of these obligations in my case. From a brand like Adidas, I did not expect such a careless service; taking the customer’s money and then remaining silent for weeks is unacceptable. I request the immediate refund of the full amount I paid and written confirmation once the refund has been fully completed. Otherwise, I will file a complaint with the Consumer Arbitration Committee and initiate a card dispute process with my bank.