I was sent a different car than booked through AddCar, what should I do next?

If you were sent a different car than the one you booked through AddCar, first document the issue with photos of the vehicle provided and the contract you were promised before you accepted it.

Then contact AddCar support immediately using the official contact form or local phone number on their website, explain the mismatch, and request they honor your original booking or upgrade you at no extra cost.

AddCar’s terms require supplying the reserved vehicle class or a suitable alternative, so insist on a correction or refund if the substitute is inferior.

If they refuse or delay, escalate by filing a complaint on Xolvie to raise awareness and pursue a resolution.