Financial Fraud: 888starz App Stole My Deposit Via Local Agent

I am filing a formal complaint against 888starz for financial fraud, stalling about a missing deposit, and a serious lack of gaming integrity on their platform. On October 2, 2026, at 7:36 PM, an amount of 7 JOD was deducted from my Bank al Etihad wallet (wallet number 0797835***). The transfer was sent to an 888starz local agent through Orange Money, to a wallet under the name “AZHAR MAHA N***” with the wallet name “EASY70”. My 888starz account ID is 1805962***. The transaction is fully completed and successful on my bank’s side. I contacted their support through the live chat on their website and provided screenshots and a screen-recorded video from inside my official bank app proving that the transfer was completed. Despite this clear proof, the support team kept stalling and changing their statements. First they said the funds would be credited within one hour, then they extended it to several hours, then several days, and finally even weeks. This behavior clearly looks like manipulation to deny receiving the money and effectively steal my funds. This is not the first time I have faced such issues with 888starz. Previously, my deposits were also delayed for days before being credited. Additionally, once the funds are finally available, there is a clear and obvious manipulation in the games and bets, where the outcome always results in a loss and there is practically zero chance of winning, which raises serious concerns about the fairness and integrity of their platform. I demand that the 7 JOD be immediately credited to my 888starz account or fully refunded back to my Bank al Etihad wallet. I also request that the stalling, misleading information from support, and the fairness of their games be urgently investigated and that I receive a clear written explanation.