TimeBucks Withdrawal Blocked After KYC Verification Rejection

I have a serious problem with the identity verification (KYC) process on my TimeBucks account in the withdrawals section. I submitted valid, clear and authentic documents, carefully following all the instructions on the platform, but my verification was rejected and my withdrawals are now blocked. When I access the withdrawal area, I see the message that my identity verification was not approved, but I do not receive any clear explanation of the reason for the rejection or what is supposedly wrong with my documents. The system also does not allow me to start a new verification attempt, which leaves my account locked and prevents me from withdrawing my available balance. The rejection of my KYC occurred on 03/10/2026 and, since then, I have not been able to regularize the situation through the system itself. I also could not find any direct support email to request help, which makes the situation even more frustrating, since I have no transparent channel to understand what happened or how to resolve it. I request that my case be treated with priority, that a manual review of my verification be carried out by the responsible team and that I be given a clear and specific explanation of the reason for the rejection. I also request objective guidance on what needs to be done to regularize my account and complete the process correctly. My TimeBucks login email is davidbonifa***@gmail.com. I expect a serious, complete and non-automated response, as well as an effective solution, preferably with the manual approval of my verification if my documents are in order, so that I can continue using the platform and make withdrawals without further problems.