4rabet Told Me My Deposit Failed but Won't Provide Any Proof of the Refund
I am writing regarding a serious problem I experienced with 4rabet involving a missing deposit made via UPI from my SVC Co‑operative Bank account. On 8 May, I made a UPI deposit to my 4rabet account, and since that date until today my money has not been credited either to 4rabet or back to my bank account. I have been contacting 4rabet support every day about this issue. Each time, they tell me that the deposit has failed on their side and that the funds have been returned to my bank, and they ask me to follow up with the bank. However, when I request proof of this reversal, such as return transaction details or any reference number that I can share with my bank, they refuse to provide it and simply end the chat. Because of this, I am unable to trace the funds, and the money remains missing for almost a month. I find this situation unacceptable and the customer service experience extremely disappointing, as I am repeatedly told to contact my bank without being provided any return transaction details from 4rabet. I request that 4rabet urgently investigate this failed UPI deposit from my SVC Co‑operative Bank account dated 8 May, share the full return transaction details with me, and either ensure the funds are credited correctly or immediately refund the missing amount to my bank account.
See, this is their response. They are not willing to provide any proof and are simply ignoring my messages.
Dear chandrakantha W., we understand your concern regarding the deposit that was deducted from your account but not credited to your 4rabet balance. Please note that after a detailed review of transaction SUP-1435334 together with the provided bank statement, the payment provider confirmed the status as “Failed,” which means the funds were not received on our platform side. We kindly recommend contacting your bank directly for further clarification regarding the transaction status. For further assistance, please contact us. 4RABET Support.
Yes, I have already contacted my bank, and they confirmed that the funds were successfully sent to the payee's account. We now need an official email from your bank confirming that, despite the payment being made with the provided UTR number, the funds were not received by your bank. Please provide this confirmation so the issue can be investigated further.
