4Rabet Mobikwik Deposit Not Credited
On 12 April at around 4:13 pm, I made a deposit of about 300 rupees to my 4rabet account using my Mobikwik wallet. The amount was successfully deducted from my Mobikwik wallet, but it has still not been credited to my 4rabet account. This issue is registered under ticket ID SUP-1339962 and the transaction UTR is 846535191956. Since that time, I have been waiting for the amount to either be credited or refunded, but it has now been several days with no resolution. I contacted 4rabet support multiple times, including by email. They first told me that they were waiting for the merchant to release the payment, but even after 3 days the status has not changed and I am still getting the same response. Now they have stopped responding to my emails. I also contacted Mobikwik support, and they informed me that the money has already been sent to the receiver’s bank account, which means the payment has gone through from their side. I am stuck in the middle between 4rabet and Mobikwik even though the 300 rupees has been taken from my wallet and I still cannot use it. I request that this issue be resolved urgently by either refunding the 300 rupees back to my Mobikwik wallet or immediately crediting it to my 4rabet account, and I would like a clear explanation of what happened to this transaction.
Dear R Sîlvâ, We sincerely apologize for the inconvenience caused regarding your deposit of approximately ₹300 made on 12 April via Mobikwik wallet and fully understand your frustration about the amount still not being reflected in your 4rabet account balance despite several days having passed. We understand how concerning this situation can be, especially after repeated communication with support and after receiving confirmation from Mobikwik that the payment was successfully transferred to the receiver’s side. As previously informed, your request linked to ticket ID SUP-1339962 and transaction UTR may still be under verification with the relevant department and payment provider. In certain situations, additional settlement confirmation or provider-side reconciliation procedures may temporarily delay the final processing of deposits even when the payment is marked as successful from the sender’s side. Please be assured that such cases are reviewed carefully together with the payment provider in order to determine the final transaction status and process the funds accordingly once the verification is completed. We also understand your concern regarding the lack of updates and delayed communication. Your feedback regarding the handling of the case has been noted, and we recommend continuing communication through the official support channels while providing all related payment details directly to the responsible team for further investigation. For your safety and privacy, please avoid publicly sharing sensitive information such as UTR numbers, screenshots, wallet details, or banking information, as they may be misused by third parties. We appreciate your patience, understanding, and cooperation while the verification process is ongoing. Best regards, 4rabet Support Team
Dear User, we understand how frustrating it was to wait for updates regarding your deposit linked to ticket SUP-1339962. After reviewing your account, we can confirm that the deposit has now been successfully credited to your balance. We also kindly ask you to remove any sensitive transaction information from your public review for your security.
