Brand Overview: 2Checkout
2Checkout (now operating under Verifone) is an international digital commerce and online payment processing service. Founded in 1999, the company was acquired in 2020 by financial technology provider Verifone. The platform enables businesses worldwide to accept cross-border payments, manage subscriptions, and sell digital and physical goods online.
Contact Info
Official contact details for 2Checkout customer and merchant support include:
- Customer Support Email: [email protected] (merchant technical inquiries: [email protected])
- Customer Support Phone Number: +31 880 000 008
Industry and Operations
2Checkout operates in the fintech and e-commerce industries, offering payment gateway capabilities and acting as a Merchant of Record (MoR) for online sellers. By handling transactions end-to-end, the company simplifies global trade, tax compliance, and payment routing for businesses of varying sizes.
- Global Payment Processing: Supports online payments across multiple currencies, countries, and local payment methods.
- Merchant of Record Services: Manages global sales tax calculation, VAT compliance, and international payment regulations on behalf of merchants.
- Subscription and Billing Management: Provides automated recurring billing, renewal tracking, and subscriber retention tools for SaaS and digital services.
- Risk and Fraud Prevention: Offers built-in fraud monitoring, chargeback management, and PCI DSS Level 1 compliance.
User Sentiment
Feedback from both online merchants and retail consumers highlights significant frustration, particularly regarding account management, payout access, and customer support responsiveness.
- Frozen Funds and Account Suspensions: Business owners frequently report sudden account suspensions, extended holding periods for payouts, and steep reserve requirements with limited explanation.
- Unwanted Subscription Renewals: Shoppers often encounter difficulties canceling recurring payments, dealing with unannounced auto-renewals, or obtaining timely refunds.
- Unresponsive Customer Service: Many users cite long wait times, repetitive automated responses, and difficulty reaching human support agents for urgent billing matters.
- Unexpected Fees: Merchants report unexpected fee adjustments, high processing rates, or maintenance charges that impact profitability.
- Cumbersome Verification and Integration: Users frequently mention lengthy merchant underwriting procedures and rigid API integration requirements.
Share Your Experience
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