I Did Not Receive My Holiday Bonus From 1xBet Even After Meeting All Conditions

I would like to draw your attention to the problem with receiving bonuses at 1xBet. Despite the fact that I have fulfilled all the conditions of the holiday bonus, the promised bonus funds are not credited to my account clarked***@gmail.com. I top up my account today for $200, but didnt get any bonuses. I have tried to contact 1xBet support, I receive answers that do not help me understand this issue. Instead of a pleasant bonus, I only get disappointment.