I Can't Withdraw My Money From 1xBet Even After Three Days

I can’t get my money from bets on 1xBet. I have been trying to withdraw $2000 for three days in a row now. Yes, it is a large amount, but my money was earned honestly. My bets were fair, and I played through the bonuses fairly as well. I contacted support and even sent them my documents just in case, but they only told me to wait. I was counting on this money, and now I don’t know what to think. Please help me. My account is 1904722***, Lucas, and I am waiting for my money.