I Report 1xBet Blocking My Withdrawal for 72 Hours Despite Promises

I have never used online betting services before and decided to try 1xBet. I was very lucky and almost doubled the money I deposited into my account 1904822***. However, my luck ran out when I tried to withdraw my winnings. The money has been stuck, and my request has not changed status for almost 72 hours since 17th August, even though the support service promised me it would be resolved within 24 hours. Dear 1xBet, please help me!