1XBet VIP Cashback Not Being Calculated Because Of The Date Glitch

I am a Casino VIP customer on 1xBet, and I use the VIP Cashback feature regularly. Since 29/01/2026, I have been experiencing a recurring problem with my VIP Cashback that has still not been solved. This same problem occurred in the past and was fixed, but it has now resurfaced. The issue is not about insufficient credit on my side or any visible error on your side; it is clearly a technical problem related to how the Cashback is calculated by date. When I check, it may show that there is not enough credit, but this is misleading because the real problem is that the system is not correctly taking the dates into account, which prevents the cashback from being calculated and credited properly. Since I was in Sapphire level, I have not received any cashback, and now I am almost finishing Diamond level without getting what I am entitled to. I have contacted your customer support many times about this, and I am very disappointed with the lack of professionalism in the responses. It feels like the team knows what the issue is but is not taking the necessary steps to resolve it, even though there is clearly a significant amount of money involved in my VIP Cashback. I am especially frustrated when I receive generic answers because this does not address the real underlying problem with the date-based calculation. I respectfully request that this matter be escalated to your technical team for a thorough and permanent fix of the bug or glitch affecting the date logic in the VIP Cashback calculation. I want the system error that blocks the calculation and crediting of my VIP Cashback to be identified and corrected, and I want all the missing cashback that should have been credited since my Sapphire level up to my current near-Diamond level to be paid to my account.