1xBet Refuses Withdrawal Due to Incorrect Account Details

I am writing about a problem I am experiencing with my 1xBet sports betting account, where my withdrawal of $1,318.23 on 15/06/2026 was rejected because of incorrect personal information on the account. My country of residence is Somalia. On the account, my name, date of birth, ID number and city details are wrong. After I won $1,318.23 and requested a withdrawal, I contacted your support team by email. Instead of helping me correct the information, I was told that I do not own this account, even though I have used it and my account ID is 1694568***. At the same time, I am unable to change or update my personal information from my side. I have my passport, my email address and my phone number, and I am ready to provide all necessary documents so that you can verify my identity. I kindly request that you review my case, correct my personal information on the account based on the documents I provide, recognize the account as mine and approve and pay my pending withdrawal of $1,318.23. I ask you to reconsider the decision that the account is not mine, to unlock the situation regarding my withdrawal and to assist me in updating my details so that I can continue to use the platform in a verified and legal way.