I created a withdrawal request of approximately $2,518 USD from my 1xBet account using the fast bank transfer method. Although the transaction appears as “completed” in the system, the money has still not arrived in my bank account.
After noticing the issue, I contacted 1xBet through both live support and email, and Ticket No. 16402387 was created regarding my complaint. During the investigation process, I fully provided all requested documents, including my bank account transaction statements and a video recording of my online banking transactions.
Despite submitting all the required evidence, no refund or payment has been made to me, and the money is still missing from my bank account. I have been a 1xBet member for approximately six years, but especially recently, problems like this have started happening more frequently. Because of these repeated issues, I now feel serious anxiety and lack of trust whenever depositing or withdrawing money on the platform.
My 1xBet member ID is 192349147.
I request that my withdrawal request for approximately $2,518 USD be urgently reviewed and that the full amount be transferred to my bank account without any further delay. Otherwise, I will also share this complaint publicly in English on international complaint platforms and social media channels to warn other users about the situation I have experienced.
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