Withdrawal Stuck on Pending With No Clear Update
I am writing regarding an issue I am experiencing with my withdrawal on the 1win phone app. I initiated a withdrawal of 15,000 INR yesterday using the account linked to my email address djjjanj****@gmail.com. Since then, the withdrawal status has been stuck on “pending” and the money has not been credited to my account. I have successfully made withdrawals with 1win many times before and never faced such a delay, which makes this situation worrying. I contacted your customer support, but I only receive the repeated answer that the withdrawal is “still in progress” without any clear explanation, time frame, or concrete update. I kindly request that my 15,000 INR withdrawal be processed as soon as possible, or that I am given a clear and detailed explanation of the reason for this delay and an exact time frame for resolution. I also ask that my account and withdrawals be checked to ensure I can continue to use your service safely and without such issues in the future.
Hello! We understand why this delay feels concerning, especially when previous withdrawals were processed much faster. Your withdrawal request is still being processed, and the team is already working on completing the crediting to your account balance as quickly as possible. The funds have not been lost. The delay is currently related to processing on the side of our payment partners. In most cases, transactions like this are completed within up to one week. As soon as there is an update on your withdrawal status, the information will appear in your account automatically.
I just don't understand why one week is not enough for them to solve my withdrawal issue. It shouldn't be such a big problem, but they are acting as if they need an entire week to resolve it. Right now, this is making me lose trust in the 1win platform. Because of all this, I haven't even played for the last two days. I'm just waiting for them to process my withdrawal. After that, I will play again without any hesitation.
It has been 4 days, and my withdrawal is still pending. I can clearly see how the 1win platform treats its customers. You leave customers in a situation where they cannot do anything except wait, and keep waiting, without any solution or clear explanation. This level of service is extremely disappointing. I am still waiting for my funds and a proper resolution to this issue. Please resolve this matter as soon as possible.
This is the day 6 (from June 5 to June 11 ) and my withdrawal still in progress How long 1win customer care needs to solve my problem Can you please let me know clearly, it's feels like they just show off about helping but in the end , it's just talking nothing else
