5
Resolved

1win Withdrawal Stuck in Process and Not Received in E-Wallet

Santiago
Santiago
1win
June 10 12:06 AM45

I am writing to report a serious problem with a withdrawal I made from 1win Casino. On June 6, I requested a withdrawal of 900,000 to my electronic wallet from my account registered in Argentina, but the money has still not been credited. In my 1win account, the withdrawal appears with a capture that shows the status “in process” but the funds never reached my electronic wallet. I have tried to obtain an answer, but so far I have received no response or clear information about what is happening with my money. I request the immediate crediting of the 900,000 to my electronic wallet, or a prompt and detailed solution to this issue, as the delay and lack of communication are causing me a great deal of concern and mistrust.

June 10 2:00 PM (13 hours after complaint)

Hello! Your withdrawal is still being processed. At the moment, the delay is related to the payment provider’s side, and the transaction has not yet received final confirmation. We are already monitoring the situation and doing everything possible from our side to help speed up the processing of your payout. We understand that the extended processing time is frustrating. As soon as the status changes, you will receive an update.

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