1win Withdrawal Marked Paid but Missing From Mercado Pago

I am a 1win user with ID 97496*** from Argentina and I am writing because a withdrawal of 1,000,000 ARS to my Mercado Pago account, requested on 22 May 2026, has still not been credited despite the fact that 1win now marks it as successfully paid. From the moment I requested the withdrawal, I was repeatedly told the same generic answers: that the case was “in update”, “with the specialists”, “in the corresponding department” or “in process”. On 4 June I made a public complaint on a site similar to this one and, to my surprise, 1win then showed the status as “successful payment” and that the money was already in my account. This is not true, because the money is not in my Mercado Pago balance. To prove this, I sent 1win the account statement from Mercado Pago covering the period from 22 May to 4 June, where it is clearly seen that there is no credit of that amount. I also contacted Mercado Pago support, showed them the payment receipt that 1win support had provided me, and Mercado Pago confirmed what I already knew: that the money never entered my account. As the receiver, I do not have the possibility of tracing the transaction from outside the system, so I depend on 1win to resolve this correctly. After this, I contacted 1win support again, they asked me for more evidence, and last night they created a new SPP-492261, to which I again attached the Mercado Pago statement and screenshots of my conversation with Mercado Pago. My request is that 1win acknowledge that the withdrawal was not credited to my Mercado Pago account, reverse or correctly trace the failed transaction, and place the 1,000,000 ARS back into my 1win balance so that I can attempt the withdrawal again via Astropay. Considering that an excessive number of days has already passed since 22 May, I find this delay unacceptable and I urgently request a rapid and definitive solution, with clear and concrete information instead of generic responses that do not match the reality of my account.