1
Afaq is completely dissatisfied with the result

1win Stuck My Deposits in Slot App and Gave Me Zero Balance Afterward

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Afaq
September 02, 2025 8:24 pm
178

Yesterday around midday, I deposited a small amount of money into the 1win slot application, but even after more than 32 hours my payment was still not credited to my account. Throughout this time, I received no meaningful support or response from 1win, and their lack of attention to such a basic issue is unacceptable. I expected a simple transaction to be processed quickly, yet I was left waiting with no updates and no solution, which completely destroyed my trust in their platform. It is frustrating to see how unprofessional their system and customer service are, especially for a site that handles financial transactions. After this, I contacted their Telegram request bot, and I was asked to make another deposit with the assurance that my remaining deposit and the new one would both be credited to my account. I made the second deposit, which was credited at first, but shortly afterward my account balance dropped to zero, leaving both deposits stuck. I am demanding that my deposits be credited to my account immediately. Once my funds are returned, I will close my account and never invest in this site again. I strongly urge 1win to take responsibility, fix its payment processing system, and stop causing unnecessary financial stress for users.

March 19, 4:21 pm (6 months after complaint)

Hello! Thank you for reaching out to us — we're truly glad we could help you resolve the issue. We genuinely hope your experience with us continues to be smooth, enjoyable, and rewarding. If you ever need assistance again, we're just a message away at our support chat!

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