5
Saraa is very satisfied with the result
Resolved

1win Balance Was Lower Than It Should Have Been

profile
Saraa
February 26, 4:57 pm
163
Saraa's Thank You Message
“Thank you very much for your assistance. I appreciate your support and your help in resolving the issue. Everything is now working correctly.”

I wasn’t planning to write anything, but this situation felt off. I deposited 3,150 earlier in the evening. The transaction was successful on my bank side and the funds appeared in my account almost immediately. I placed a few bets, everything seemed normal, and later logged out. When I came back about an hour later, the balance was lower than it should have been. I carefully checked the transaction history all bets were listed correctly, no hidden open slips, no extra withdrawals. The difference was roughly 1,200. There was no visible fee or deduction explaining it. It looked like part of the funds had simply disappeared for no clear reason.

February 26, 5:43 pm (46 minutes after complaint)

Hello! We understand your concern and are prepared to look into this matter. Please share your game ID so we can review the details and provide accurate information.

Saraa
Saraa
February 27, 12:40 pm

After contacting support, I was told there had been a synchronization delay affecting one of the earlier transactions. The balance eventually corrected itself. The issue was resolved, but seeing inconsistent numbers, even temporarily, is unsettling.

Saraa
Saraa
February 27, 12:44 pm

Thank you very much for your assistance. I appreciate your support and your help in resolving the issue. Everything is now working correctly.

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

Similar Complaints

1
Muhammet is completely dissatisfied with the result

I Deposited Money on 1win and Got Nothing—Still No Response

profile
Muhammet
April 20, 2025 3:28 pm
100

1win Balance Deducted Without Explanation - Money Missing From Account

profile
Anujith
January 30, 1:58 pm
153

I Deposited Money on 1win but Never Received It in My Account for 15 Days

profile
Abdullah
July 16, 2025 4:42 am
71

Missing 1win Deposit After Capitec Debit Card Transaction

profile
Sisipho
February 20, 5:15 pm
11

1win 5000 INR Withdrawal Marked Successful But Not Credited

profile
Rahul
December 03, 2025 8:29 am
176
Report a Similar Issue