1win Balance Was Lower Than It Should Have Been
I wasn’t planning to write anything, but this situation felt off. I deposited 3,150 earlier in the evening. The transaction was successful on my bank side and the funds appeared in my account almost immediately. I placed a few bets, everything seemed normal, and later logged out. When I came back about an hour later, the balance was lower than it should have been. I carefully checked the transaction history all bets were listed correctly, no hidden open slips, no extra withdrawals. The difference was roughly 1,200. There was no visible fee or deduction explaining it. It looked like part of the funds had simply disappeared for no clear reason.
Hello! We understand your concern and are prepared to look into this matter. Please share your game ID so we can review the details and provide accurate information.
After contacting support, I was told there had been a synchronization delay affecting one of the earlier transactions. The balance eventually corrected itself. The issue was resolved, but seeing inconsistent numbers, even temporarily, is unsettling.
Thank you very much for your assistance. I appreciate your support and your help in resolving the issue. Everything is now working correctly.
