1win Account Verification (KYC) Stuck For 5 Days Due To Address Change
I am writing about my 1win account (User ID 5582910) to share my recent experience with your VIP compliance team and to thank a senior agent named Mark for the support I received. After initiating a withdrawal of $1,200 on March 23, 2026, my account went through the standard KYC process, and my documents were repeatedly rejected due to an address mismatch caused by my recent relocation. I then received an email from Mark from your VIP compliance team, who contacted me only a few hours after I had raised this issue. Mark clearly understood my situation about moving to a new address and guided me through an alternative verification path. He provided a secure link where I could upload my signed lease agreement as proof of residence, along with a selfie holding my ID. Within about 30 minutes, he manually reviewed my documents, completed my verification, and bypassed the automated system that had been rejecting my submissions. Thanks to his swift and professional handling of my case, my $1,200 withdrawal was immediately processed and paid to my Skrill wallet. I would like to sincerely thank Mark and the 1win VIP compliance team for their excellent, understanding, and solution‑oriented customer service, and I hope this level of support will continue to be available to other users facing similar verification issues.
Hello! Thank you for your feedback. We're delighted that our VIP compliance team was able to resolve your verification quickly and professionally, allowing your $1,200 withdrawal to be processed smoothly. Your kind words will be shared with Mark and the team. We're glad to have you with us and will continue to provide the same high level of support. Wishing you all the best! The 1win Team.
I want to express my gratitude to the 1win VIP compliance team. A senior agent named Mark contacted me via email just a few hours after I posted this. He fully understood my situation regarding the relocation. He provided a secure link where I could upload my signed lease agreement and a selfie holding my ID. Within 30 minutes, he manually bypassed the automated system and fully verified my account. My $1,200 withdrawal was processed immediately to my Skrill wallet. Excellent and understanding customer service. Thank you for resolving this so professionally!
Hello! We’re truly glad to hear that your situation was resolved so quickly and smoothly. Thank you for sharing your experience and for the high rating of our work. We’ll be sure to pass your kind words on to the responsible team. We appreciate your trust and hope your future experience with our platform continues to be just as positive.
