I ordered two items from Zimmermann, but only one of them arrived. What should I do?

If Zimmermann sent you two items but only one, the first thing you should do is look at the shipping confirmation and tracking information.

Next, get in touch with Zimmermann's customer service team. Give them your order number, a description of the item that is missing, and any important shipping information. They should be able to look into the problem and come up with an answer.

Visit their website to learn about their return and delivery rules and what your rights are if your items go missing. You need to act quickly because many companies only give you a short time to report transport problems.

Lastly, write down everything you said to Zimmermann in case you need to take the problem to a higher level or ask for a refund for the lost item.

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.