I placed an order from Zara (Order #5367*67) today, specifically paying extra for same-day delivery because it was a gift. However, my package has not arrived, and now the system shows the estimated delivery for tomorrow.
I chose Zara because I trusted the brand for both product quality and reliable service, but this experience has left me disappointed and embarrassed in front of my friend. If same-day delivery cannot be guaranteed, why charge extra for it?
I demand a refund for the shipping fee and expect Zara to take responsibility for the inconvenience caused. This kind of service failure is unacceptable!
I placed an order on Zara’s online store (order number 543*068) and chose the next-day delivery option, for which I paid an additional shipping fee. I placed the order on Monday, and it was supposed to be delivered the following day to my Çerkezköy, Tekirdağ address. However, the package was never d...
On September 16th, I placed an order with Zara and paid an extra fee for the shipment to be delivered on September 17th. Despite this, my package didn't arrive. It's now September 18th, and the product, which is already significantly delayed, still hasn't been delivered. If you're going to charge ex...
I’m very frustrated with Zara’s so-called same-day delivery service. I paid an extra fee for the “same day delivery” option, expecting my order to arrive as promised. But for the second time now, Zara has failed to deliver on time. What’s the point of offering and charging for a premium delivery ser...
I am frustrated with Zara’s delivery service. The delivery date for my order has passed, yet my package still hasn’t arrived. I’ve contacted Zara’s customer service multiple times, but they have been absolutely unhelpful. I’ve received no clear updates, and I cannot even reach the shipping company t...
On October 9, 2025, I ordered a coat from Zara’s online store (Order No: 5393*17) and paid an additional $3 for the next-day delivery option. However, my order was not delivered to me today. Instead, it was left at a completely different location, approximately 1 km away from my address, in an unfam...
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