Zara couldn't send my order through their agreed-upon delivery service and, for no clear reason, they've decided to return it. Even though the items I ordered, worth 7,800 Turkish Lira, are in stock, they've still processed a refund. I bought these on November 23, and they say some of it will be sent on December 13. They're going to refund the missing items after 14 days. I'll have to buy those items from the store, and it will cost me 40% more. This is unfair, and I plan to take this to consumer rights authorities to make up for my losses.
I live in Turkey, and around 20 days ago, I made an online purchase worth approximately ₺12,000 from Zara. My order included 14 kids' clothing items. A few days later, only one item was delivered in a small package, but Zara’s system incorrectly marked the entire order as delivered. Despite numerous...
I placed an order on Zara, which was delivered on January 25. I returned it just two days later, on January 27. However, my refund has still not been processed. When I contacted customer service, they confirmed that the return reached their warehouse, but that was weeks ago! There is no valid reason...
Zara has not refunded the money for the products I returned and delivered to them in my order 52875127023 for 2 weeks. And we can no longer talk to the customer representative on the phone. We meet on WhatsApp or with the live assistant. A virtual meeting is a separate problem, it makes you feel as ...
My order, numbered 52869203403 on June 15, 2023, via Zara's application, was canceled by Zara the following day due to unavailability. They assured me a refund within 14 business days. As I bought the product in 3 installments, the first was already paid by the refund due date. Subsequently, I made ...
On July 25, I placed an online order through Zara’s official website, purchasing a pair of sandals under order number 5385*63. The order status now claims that the item was delivered on July 29, but I never received anything. My shipping address is in Çekmeköy, Istanbul, and there has been no delive...
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