I wanted to purchase the product with code 3046/264/802 from Zara’s online store. However, the product image and the version shown on the model look different and inconsistent, which made me hesitant to proceed with the purchase. To get clarification, I contacted your live support team for more detailed information.
Unfortunately, the support representative didn’t understand my question and simply suggested that I check the product specifications. What I actually wanted to know was why the item looks different in the images and which version would be shipped if I placed an order. Since I couldn’t get a clear answer, I decided not to complete the purchase.
I kindly request a clear explanation about this product and confirmation of which version is sent to customers based on the listing images.
On 28.11.2025 I placed an order for a coat via the Zara online store with order number 54432580642. My order was mixed up with someone else’s, and the product I purchased never reached me. The shipment was delivered by Bir Günde Kargo, but I have not been able to reach the cargo company in any way. ...
As depicted in the photo, the item I had purchased differs from the one that was delivered to my residence. I asked for a small size, but they sent an extra small size instead. The clothing had a strong fragrance, with deodorant applied under the arms. Furthermore, I bought two sets of trousers that...
I placed an order on September 9th with order number 53800986450, and today I finally received it, only to find that Zara sent the completely wrong product. I immediately contacted Zara to request that they send the correct item and that I return the incorrect one. However, I was told that the produ...
Since April 22nd, I bought something from Zara's online store, and ever since then, the delivery date keeps changing on a daily basis. There seems to be a significant problem with the customer service representatives on live chat. You begin typing, and just as you finish the sentence "Allow us to he...
On October 13, I made an online purchase from Zara totaling $222. Because some items didn’t fit or I didn’t like them, I decided to return 7 pieces and sent them back via DHL Commerce. My tracking number is 907485042870 and my order number is 5394*19. My return package was delivered to Zara on Nove...
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