On September 27, 2025, I placed an order for a women’s pair of pants through Zara’s online store. However, later the same day, my orders were canceled without any explanation or detailed information being provided. My order numbers are 543524 and 543554. I had paid by credit card, and although the charges were refunded, no reason was given for the cancellations.
When I contacted Zara customer service, the only response I received was that “an investigation will be conducted.” This is the first time I’ve encountered such an issue, and the uncertainty surrounding the cancellation has left me frustrated.
I request that Zara clearly explain the reason for canceling my orders and take steps to address my inconvenience.
On November 27, 2025, during a women’s clothing purchase I made through Zara’s online store, my credit card was charged twice for $316 USD each. My order number for this transaction is 5402*43. As a result, a total of $632 USD was withdrawn from my card, but only one of these charges was refunded. T...
On 05.02.2025, my credit card information was used to make a purchase from Zara’s online store without my knowledge or authorization. I am submitting this complaint as I find it hard to comprehend how a transaction like this could happen without adequate security measures being implemented. I antici...
For about a month and a half, I have been experiencing a serious problem with my Zara online purchases. Since November 3, a total of 11 orders I placed — including the one with order number 5448*72 — are first accepted by the system and then later canceled by Zara. The explanation I have been given...
I placed order number 54345024744 on September 23, 2025, through the Zara online store. Although my order is listed as delivered, I haven't received the items. The shipment is listed as being shipped by Birgündekargo, but I can't find any information about the package's location. I've repeatedly con...
On 27 November, I placed an order on Zara’s online store with order number 54473862298. For this purchase, my card was charged twice in the amount of ₺14,469, even though I only made a single order. This is not the first time I have encountered this kind of problem with Zara. Despite this, the perso...
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