XM UPI Deposit Missing Despite “Done” Status

I made a deposit of 8,000 Rs to my XM trading account via UPI on 23 September 2026 at 12:29 AM. The amount was successfully debited from my bank account and I received a payment confirmation with UPI transaction ID 626606108286 and Order ID 158184818. In the INR Bank Slip Upload page, the status of this order appears as “Done”, but the money has still not been credited to my XM account. I contacted XM support about this missing deposit and was informed that my case is under review by the relevant department and that I would be updated. Despite this, my trading account has still not been funded with the 8,000 Rs and the situation remains unresolved. I request that this 8,000 Rs deposit either be credited to my XM trading account without any further delay or immediately refunded to my bank account. I kindly ask for a clear explanation of what went wrong with this UPI transaction and for this issue to be resolved as soon as possible.