I am writing to report a serious problem with a deposit that has not been credited to my XM standard trading account. On 13/01/2026 at around 9:11 a.m. (Indian time), I deposited ₹8,000 via UPI from my State Bank of India account. The payment was sent to the receiver Hemanti Kum*** with UPI ID hemanti***@ptyes. The UPI transaction reference number (UTR) for this payment is 601360843457. The amount has been successfully debited from my bank, but it has still not appeared in my XM trading account. I have contacted XM customer support multiple times about this issue. Each time, I was only informed that the “relevant department is working on” my case, but there has been no resolution and no clear update. This situation is causing me inconvenience and preventing me from using my funds for trading. I request that the missing ₹8,000 be credited to my XM trading account as soon as possible based on the payment details provided above, and I also expect a clear explanation of the delay in processing this deposit.
I made a UPI deposit to my XM Standard MT5 trading account (account number 302018908), but the amount has still not been credited to my account balance. The payment was successfully completed on 3 January 2026 at 12:39 AM for an amount of 18,000 INR via UPI. The destination UPI account shown during ...
I hold a Standard account with XM Trading, linked to my MT5 account number 410458608. On 14 January 2026 at around 12:25 a.m., I deposited ₹3,000 to t...
I hold a Standard account with XM Trading, and on 22 December 2025, I made a deposit of ₹15,000 to my trading account via UPI. The amount was successfully debited from my bank account, but it has still not been credited to my XM trading account, even though 6 days have passed. The main transaction r...
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