Recovery Of My XM Account

I am writing regarding the closure of my XM Global MT5 account on 5 September 2026 due to an alleged violation of the bonus terms and conditions. I received emails from the XM Team stating that, because of bonus abuse and suspicious trading patterns, all of my accounts would be closed, my commercial relationship with you would be terminated, and the balance refund process would be initiated. In particular, I was informed that my account number 322256*** would be closed due to alleged “cashback arbitrage” activities. I would like to state that I did not intend to violate any rules, and if I made a mistake in the way I used the bonus, it was unintentional. I am willing to take full responsibility for this misunderstanding and to comply with all conditions you may set in order to correct the situation. XM is the broker I feel most comfortable trading with, and currently I am unable to recover or access my MT5 account or open any new trading account with you. This situation has left me without a platform to continue my trading activities, and I do not know how else to resolve it other than by requesting your support. I kindly request that you review the ban decision on my XM Global MT5 account, reconsider the closure and the permanent restriction on opening new accounts, and, if possible, restore my access under any conditions you find appropriate. I am ready to fully cooperate, stop using the bonus if required, and strictly follow all rules going forward. I am also attaching the emails I received from the XM Team regarding the account status, the terms and conditions, the “cashback arbitrage” allegation, and the balance refund process to support my request.