I am writing to report an unresolved issue regarding a deposit to my XM trading account that has still not been credited. On 02-02-2026, an amount of 50,000 INR was debited from my J&K Bank account via UPI for funding my XM trading account registered with the email address: kivinmitnic***@gmail.com. Although the money has been successfully debited from my bank, it has not been credited to my XM trading account to date. I have contacted XM customer support several times over the last 20 days. However, I keep receiving the same template response that the matter is “under investigation,” without any concrete progress, resolution, or clear explanation. This delay is causing me serious inconvenience, as I am unable to use my own funds for trading, and there is no clear timeline provided for resolving the issue. I request that XM either immediately credit the 50,000 INR to my trading account or refund the same amount back to my J&K Bank account without any further delay. I also expect a clear written explanation of what went wrong with this transaction and why it has taken so long to resolve.
On 6 February 2026, I made a deposit of 20,000 INR to my real XM Broker account (client ID: 3417******) using UPI from my Indian Overseas Bank account. The amount was successfully debited from my bank, but it has still not been credited to my XM wallet. I immediately contacted XM support via email a...
I am writing regarding a serious issue with a delayed deposit to my XM trading account that remains unresolved despite my attempts to contact support. On February 9, 2026, I deposited ₹14,000 into my XM trading account number 381473915 via UPI. The amount was successfully deducted from my bank ac...
I am writing to report a serious problem with a deposit that has not been credited to my XM standard trading account. On 13/01/2026 at around 9:11 a.m. (Indian time), I deposited ₹8,000 via UPI from my State Bank of India account. The payment was sent to the receiver Hemanti Kum*** with UPI ID heman...
I deposited an amount of ₹5000 into my XM Trading account via bank UPI on 18 December, but the funds have still not been credited to my trading balance. My XM ID/email is ashleymercha****@gmail.com. The payment was made from my Kotak Mahindra Bank account ending with 5724. After noticing that the am...
I deposited 5,000 INR into my XM MT5 trading account (account number 92123023) via UPI yesterday, but the amount has still not been credited to my MT5 account. The funds have already been debited from my UPI source, yet after nearly 18 hours, nothing has appeared in my trading balance. I contacted X...
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