I observed that the sides of the cleaning head on my Xiaomi Dreame upright vacuum cleaner had separated, so I brought it to the store where I purchased it—Izmir Hilltown Mi Store. They forwarded it to the service center for evaluation, and even though the product was still under warranty, they attributed the issue to user error and denied the replacement. The service center in question is Izmir Evofone. I’m really confused about why a product that’s still under warranty isn’t being covered. It’s frustrating to be asked to pay ₺3,500 for a new cleaning head. I will escalate this matter to the appropriate authorities, including the Consumer Arbitration Board, and if necessary, I’m prepared to pursue legal action. I expect the cleaning head of my product, which is still under warranty, to be replaced promptly under the warranty terms.
My 4-month-old Xiaomi robot vacuum cleaner's wheels broke, so I took it to the store where I bought it to the store in Mall Of Istanbul, they sent it to Ouno service, they immediately said user error and invoiced 3095 TL. I could not figure out how the master who looks at it can say user error, I am...
On December 28, 2023, I purchased a Xiaomi Lydsto Robot Vacuum Cleaner R1D White from the Xiaomi store in Antalya Özdilek AVM. Since then, the device has broken down three times, and Evofone Bilgi Tekn. San. Tic. Ltd. Şti. (Tax ID: 2710750486) has supposedly repaired it each time. The first issue w...
My Xiaomi Vacuum Mop 2 Pro Plus is still under warranty, yet E** technical service refused to repair it**. Instead of fixing the issues as they should, they demanded I pay for the necessary repairs—so what’s the point of having a warranty? On top of that, they didn’t even replace the parts that sho...
Last year, I bought a v5 pro robot vacuum cleaner from Denizli (Turkey)forum Camlık Xiomi Mi store. Even though I use the robot once a week, last month the device started making very loud noises. I went to the Mi store and explained the situation. They checked and delivered the device on August 2, 2...
I bought a Xiaomi Mi Vacuum Cleaner G10 at Media Markt, and it's still under warranty. The button on the foot connection side, however, had fallen off. I took the product to Media Markt for repair, which I had also insured. They forwarded it to Delta Service. The service report included Exper photos...
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