I bought a Xiaomi cordless vacuum on January 15, 2022. The order was placed with the Teknogogo store on N11, and it was under the name of ***evver Toraman. The order number is 207179476350. The device worked perfectly for the initial year, but later on, during its usage, an unexpected noise and a smell of burning came from the motor. Thankfully, I managed to escape unscathed, but the vacuum unexpectedly malfunctioned while I was using it. After leaving it alone for some time, trying to start it again was unsuccessful. When I attempted to bring it to a service center, I was unable to locate one. There was nobody around to have a conversation with. After visiting the website, I found out that there are four branches. I made an effort to call each one, but unfortunately, none of them picked up the phone. If there's no one to talk to, why is it being sold? Without access to technical support, it seems impractical to proceed with production. I regret choosing this brand for my purchase. It's frustrating not being able to receive proper technical support and having no option for repair. I spent a significant amount of money, only to end up with a product that was completely worthless. It has been months since I've been unable to find any assistance, resulting in the product remaining unused. If you can, steer clear of purchasing from this brand. It's likely that you'll find yourself in a less-than-desirable situation.
On December 22, 2021, I bought a Xiaomi S10t Robot Vacuum at the Xiaomi store in 41burada Mall. Sadly, the machine only worked for two months before it started breaking down all the time. I couldn't go to the store for a while because I was too busy. When I finally told them about the problem and as...
On September 5, 2022, I purchased the Xiaomi Vacuum Mop Pro from Trendyol. It has been displaying errors for the past few months. I contacted Trendyol and requested that the problem be resolved. Three weeks later, I get a message saying my package is on its way, and that's the end of it. They claim ...
I bought the Mi Robot Vacuum Mop Essential from the Media Markt store on February 11, 2022. I've sent the device for service two times. They noticed a software mistake the first time and fixed it before giving it back. On September 20th, 2023, the device stopped working out of nowhere and wouldn't t...
On December 28, 2023, I purchased a Xiaomi Lydsto Robot Vacuum Cleaner R1D White from the Xiaomi store in Antalya Özdilek AVM. Since then, the device has broken down three times, and Evofone Bilgi Tekn. San. Tic. Ltd. Şti. (Tax ID: 2710750486) has supposedly repaired it each time. The first issue w...
I bought the Xiaomi Mop Essential White robot vacuum in March 2022 from an authorized seller. The product broke after I barely used it. When I took it to the authorized service, they told me that the problem was my fault. They said that the breakdown happened because I didn't clean the filter proper...
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