I am using a Zong number in Karachi and my WhatsApp account linked to this number has been hacked and stolen. When I try to set up or recover my WhatsApp account, the setup wizard does not even show the SMS verification option, so I cannot receive any code and my WhatsApp is not working at all. This situation is causing me serious inconvenience because I cannot use WhatsApp for my daily communication and I am worried that someone else may be using my number and account without my permission. I kindly request your support to help me regain access to my WhatsApp account and to check whether there is any issue related to my number, incoming verification messages, or anything else that could be blocking the normal recovery process. I expect this problem to be investigated urgently and for you to guide me clearly on what can be done so that I can safely use my WhatsApp again with my Zong number.
I had a WhatsApp account registered to a phone number whose SIM card I unfortunately lost last year. The SIM card and line were not in my name; someone else had given it to me to use, so I am no longer able to access or recover that number or receive any SMS or calls on it. Because I no longer have ...
I am unable to set up my WhatsApp account, even though the phone number and device are mine. When I try to log in, I don’t receive the SMS verification code required to complete the setup. Instead, I encounter a persistent "Contact Us" error message. This situation is incredibly frustrating, as it ...
I activated two-step verification on my WhatsApp account for extra security, but now I’m completely locked out. I had to reset my phone recently, and ever since then, I’ve been unable to receive the verification code via SMS. I also tried recovering my account using the email option, but no code is ...
Hello there, unfortunately, my phone got stolen, and now my WhatsApp account and all my other accounts are compromised. Even though I've successfully recovered all my other data, I'm having difficulty accessing my WhatsApp account. I have not committed any wrongdoing and I am urgently requesting for...
Dear WhatsApp Support, I’ve been using the same phone number for years, and suddenly, for the past three days, I’ve been completely locked out of my WhatsApp account. Even though I go through the number verification process, the app keeps telling me that “this number does not belong to you.” This ...
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