WePlay Permanently Banned My 3-Year Account Without Clear Reason

My WePlay account with the ID 97690*** was banned on 16 April 2026 with the explanation of “rule violation” but without any concrete reason being shared with me. I have been using this application almost day and night for nearly 3 years on my iPhone, and I was emotionally attached to it as well as investing a lot of time and effort, so it felt like a second home to me. Having my account, to which I devoted so much effort, suddenly closed without even a warning has made me genuinely upset. During the nearly 3 years I used my account, I did not receive a single warning ban or any penalty. Despite this, I find it extremely harsh and unfair that a permanent ban was imposed directly, without any prior notice and without explaining what I allegedly violated. While many people who threaten and blackmail others in the application can continue to use their accounts, having my account closed in this way makes me feel even more wronged. My ex-partner had threatened me by saying that their account was strong, that they were on good terms with the admins, and that they would have my account closed. After my account was banned, I opened a new account and that person sent me messages on this new account as well, openly writing that they had my account banned and that they would also have any new account I opened banned. I have evidence of these messages and threats. When I contacted the support team on 16 April 2026, I was only told that there had been a “rule violation” and the issue was dismissed without further detail. No concrete evidence or explanation was shared with me as to what I violated, when or how, which leaves me no opportunity to defend myself and makes me believe I have been banned completely unfairly. I request that WePlay thoroughly review the ban on my account, taking into account these threats and blackmail claims, and clearly share with me any concrete evidence, if any, regarding which rule I allegedly violated. If it is determined that I was banned unjustly, I request that my old account be reactivated.