Wargaming Refused My World of Warships Refund Despite 15 Day Policy

While purchasing New Year’s loot boxes in World of Warships, I made the purchase relying on the information clearly shown in the game stating that I had a 15-day refund right. Later, when I wanted to request a refund for these loot boxes, I contacted Wargaming support, but my refund request was completely rejected.

The support team stated that because I had already used the purchased in-game items, a refund could not be issued under the relevant sections of the End User License Agreement. In addition, in the response they sent me, they referred to the expressions I used while explaining my disappointment and warned that they could close tickets they considered “inappropriate.” They also stated that they would only continue helping me if I communicated in what they considered a “civil manner.” This approach made me feel undervalued and indirectly threatened as a consumer.

I request that the clearly advertised 15-day refund right for in-game purchases be honored and properly applied. I also ask that the behavior and communication style of the support team be reviewed. If a refund right truly exists, it should be transparently enforced. Otherwise, players should not be misled into believing they are entitled to refunds that will later be denied.