Waplog Messaging Feature Not Working For New Contacts For A Month

I have been using Waplog regularly, but for about a month I have been unable to send messages to new people. Every time I try to contact a new user, the messaging feature does not work and I cannot start a conversation, even though I can use the application otherwise. I contacted Waplog support about this issue, but I did not receive any response or explanation, and the problem still continues in exactly the same way. I request that the restriction or technical problem preventing me from sending messages to new people be checked and removed, and that the messaging feature for new users be reactivated on my account as soon as possible.