I have been constantly bombarded with calls from Vodafone, urging me to renew my contract. On the 26th of the fifth month, I visited the Vodafone store in Arnavutköy to switch to a prepaid plan. The lady there asked for my phone number, and after I provided it, she said she needed the code sent to my phone to verify my details. I gave her the code, and she assured me that the switch to prepaid would take 2 to 3 days. As a nurse, I had back-to-back shifts, so I couldn't follow up immediately. Later, I received a message stating that my contract had been renewed, and I was shocked. On the 7th of the month, I went back to the Vodafone store and explained the situation. The so-called manager, Mr. Ö**, claimed they had nothing to do with it and suggested I call customer service. The customer service representative, on the other hand, stated that the renewal was done by the store. They deceived me by using the code I provided to renew my contract without my consent, and now they are forcing me to pay a cancellation fee of 671 TL if I want to terminate the contract. This is an act of bad faith, unfair, and unjust. Mr. Ö** even had the audacity to suggest that I should stay on the current plan since it's cheaper, completely ignoring the fact that they are responsible for the unauthorized renewal. I am filing a complaint and will also report this to CİMER (Turkish Presidency's Communication Center).
As I'm a Vodafone user, I was reminded by customer service that my commitment was about to end. They quoted a price of ₺140 for the new term. On October 29, I called customer service again, expressing my interest in benefiting from the 2nd-term campaign. The lady on the phone stated it wasn't possib...
I purchased a new SIM card from the Vodafone store near Tekirdağ Çorlu Çeşme bus stop on February 3rd. When my GSM line wasn't activated within four days, I contacted Vodafone customer service and was instructed to visit the store. At the store, they informed me that the last digit of the number was...
I wanted to switch to a new plan after my commitment ended via the Vodafone Yanımda app. First, it gave an error, but on my second try, it said the process was completed. But when I checked later, Vodafone hadn't made the switch. I called on October 2nd, and a person named A*** said they made a reco...
I switched my Vodafone postpaid line to prepaid. On May 31, 2025, I called Vodafone customer service multiple times about this issue and was told that, including a cancellation fee of just over ₺400, my final bill would be around ₺900. However, contrary to what Vodafone stated, they issued a bill fo...
about two months ago, Vodafone called to ask us to renew our contract. We talk to their customer service, agree to the deal they offer, and think that everything is fine in the world of telecom. When the due date comes around, bam! We are given a huge ₺814 bill and Vodafone's reason? I see. They say...
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